Quicken Loans, the second largest retail mortgage lender and the largest FHA lender in the country, has been ranked highest in satisfaction of mortgage origination customer by J.D. Power for the sixth consecutive year.
earlier this year, ready to Quicken is also ranked higher in the customer satisfaction for lending services at home for the second consecutive year.
"our team continues to surprise me by raising the bar each and every year and unite to achieve our collective goals," said Bill Emerson, CEO of Quicken loans. "Ready Quicken builds on the principles that put the customer first. This belief is fostered by a culture and a philosophy that helps all members of our team to do everything they can to make the mortgage process as simplified as possible. "
quicken Loans scored highest in each of the five categories in which she was ranked:
- Interaction Client
- closing loan
- Application/approval process
- customer Onboarding
- loan offers
" the fact that J.D. Power Rankings are based on reviews of our customers compared to our competitors customers feedback actually assign the more credible recognition we could " reach. This tribute is due to the passion, the dedication and the expertise of over 13,000 members of our team, who are fanatical to provide world class customer service,"said Dan Gilbert, founder and Chairman of Quicken Loans. «We are a company that is haunting to surpass the expectations of our customers and goes beyond to provide an unparalleled experience.» These eight awards over the past six years of J.D. Power is a tribute to the dedication of our team. "
here are a few statistics survey we are quite proud of:
- 92% of clients surveyed Quicken Loans said that members of the team" spent enough time with customers and asked to understand their loan needs.
- our clients surveyed were more likely than the average of the industry to consider going back to Quicken loans
for their next purchase of home at 50%.
our clients surveyed were more likely than the industry average of recommend Quicken Loans to 47%. We are very pleased and thankful to all our customers. Unbeatable service is extremely important to us. What can we do for you? Leave us a message in the comments!