all good things have to come by three.
for the third consecutive year, Quicken Loans rank in a study of J.D. Power satisfaction of the customers at the repairers of the mortgage. It is our third year of eligibility for rankings in the study. In addition to rank higher in the maintenance category, we have also achieved the best ranking for primary mortgage origination customer satisfaction in the J.D. Power survey each of the past six years.
when you close your loan with Quicken Loans, it's really an experience from start to finish. We work hard to provide the best experience from the time you apply until you make your last payment.
ready quicken founder and Chairman Dan Gilbert said she just really passionate about customer service.
"we refer those who help us as"customers,"not"clients"for a reason. Too often, the mortgage companies discovered their interaction with a customer simply as a transaction, compared to a relationship dedicated to helping the customer for the life of their loan,"Gilbert said. "Our passionate team members know the connection with our customers extends far beyond the origins, and they obsess each day to ensure that all our clients served have the best experience possible."
quicken Loans received the highest score in each of the following categories:
- overall Satisfaction
- Interaction
- mortgage fees Administration of escrow
- Communication
- new customer Orientation
CEO Bill Emerson said our success is the result of a culture focused on the client that focuses on innovation.
"each of our members approach dedicated 15 000 every day based laser on giving clients the best possible home loan experience," said Emerson. "It's a collective effort that leads to customer service honors repeated. Our passionate customer experience team treats every customer as a family, and our team of award-winning technology is obsessed by the they brought online and mobile for the customers to have the choice to access their loan of some sort that they choose. "
there are some stats more since the investigation of J.D. Power that we are proud of:
- 96% of our customers said that they have not hurt to understand the team member, they finally talked with.
- quicken Loans was estimated to be 26% higher than the average of the industry for 'innovation '.
- our customers rated US 22% higher to be "oriented customer" than the industry average.
- appreciation from our clients our team members 18% higher than the average of the industry to be "warm."
quicken Loans is second mortgage creditor detail the nation. We started in 2010, the ready service mortgage and currently over 1.2 million of mortgage loans.
you are in the market for a mortgage loan? Quicken ready is your lender for life. Apply today.